Frequently Asked Questions
Everything you need to know about your Flakes beauty journey.
Are Flakes products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Flakes products are 100% vegan and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days for a full refund or exchange, provided the product is at least 50% full.
Can I track my order?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking link to monitor your package's progress.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.